Order & Payment Policy

Last updated: 25 September 2024

Thank you for shopping at Mela Maru . Below you will find our ordering and payment policies:

ORDER AT MELA MARU

  • We may refuse or limit order quantities at our discretion, including if multiple orders are submitted using the same account, payment method or shipping address.
  • If an order is changed or cancelled, we will attempt to notify you using the information you provided at the time of purchase.
  • For returns or refunds please refer to our Return & Refund policy.

ACCOUNT AND PAYMENT INFORMATION

  • Please provide accurate and up-to-date information when making a purchase.
  • Provide prompt updates to your account, including email and credit card information.

PRICES AND PAYMENT

  • Prices displayed at checkout include all taxes and surcharges, but exclude import fees or local duties.
  • Prices may change at any time and discounts may be introduced. We also have the right to stop selling any product without incurring any obligations to any third party.
  • All prices listed include international shipping and taxes.
  • For direct deliveries from China to you, there are no VAT or import fees on our side.
  • We do not charge any conversion fees. However, banks may charge fees for conversions or international transfers, which are beyond our control. Please check with your bank for any differences in billing.

PAYMENT OPTIONS

payment methods

At Mela Maru, we place great importance on your security and convenience. We offer a variety of payment methods that are easy to use and comply with EU regulations.

1. Credit/debit card
Secure and convenient payments

We accept all major credit and debit cards, including Visa, MasterCard, American Express and Maestro. This payment method is safe, convenient and widely accepted in the United States. To complete your transaction with a credit or debit card:

  • When paying, select “Credit/Debit Card” as your payment method.
  • Enter your card details, including card number, expiration date and CVV.
  • Enter the required billing information.
  • Confirm your payment and you will be redirected to a confirmation page on our website.
  • You will receive an email confirming your purchase.


2. PayPal
Fast and secure online payments

PayPal is a popular online payment service that allows you to make payments quickly and securely without revealing your financial information. Here's how to use PayPal on our website:

  • When paying, select “PayPal” as the payment method.
  • You will then be redirected to the PayPal login page.
  • Sign in to your PayPal account or create a new one.
  • Choose your funding source (e.g. bank account, credit card or PayPal balance).
  • Confirm the payment.
  • After completing the payment you will be redirected to our website to confirm your order.


3. Apple Pay & Google Pay
Mobile payment options

For customers using Apple or Google devices, we offer Apple Pay and Google Pay for seamless, contactless payments. Both options are secure and enable a quick checkout process:

  • When paying, select “Apple Pay” or “Google Pay”.
  • Authenticate the payment with Face ID, Touch ID, or your device password.
  • Confirm your shipping and billing information.
  • Once the payment is successful, you will be redirected to our website with an order confirmation.


safety and protection
Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with legal requirements.

customer service

If you have any problems or questions regarding your payment, please contact our customer service. We are here to assist you every step of the way. You can reach us by email or phone for assistance.

By continuing with your purchase, you accept these terms.

Don't hesitate to contact us if you have any questions.

Website name: Mela Maru
Address: 5 Westbourne Rd, Urmston, Manchester M41 0XP, United Kingdom
E-mail: support@melamaru.com
Contact us: https://melamaru.com/contact-us
Phone: +31 6 8711 1570
Working hours : Monday - Sunday, 9:00 - 18:00 (GMT+1)